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Shipping
For larger items ie. refidgeration units and other items of this size and
weight.
Items are shipped via bulk weight carriers. DHL or other carriers are used
based on which is currently deliverying us the best shipping rates.
Smaller Items.
We usually send via the US Postal with Priority Mail or UPS Ground or 3 Day
depending on which company gives us the better rates for shipment. Many
breakable items are not sent via US Postal because they have a tendency to
be less careful with fragile merchandice.
Tax Information
8.25% sales tax will be added for New Yorkers. There is no sales tax for
shipment going anywhere outside of New York.
Warranty
Our products are warranted to the original owner for one year from the date
of purchase against defects in workmanship and materials. This allows for
replacement of any defective component at no charge within the first 1 year.
Depending on the damage or claim, frattoys.com will resolve the situation by
using one of the following ways. A) Send replacement part or hardware (B) Repair
item in our workshop, East Islip NY. (C) Replace with new item. The warranty
does not cover damages caused by the effects of normal wear and tear, severe
weather occurrences, negligence, misuse, and unauthorized repairs.
Return Policy
We will replace any defective items.
Contact customer service with your return request.
Send package back to shipper (we will provide address).
Replacement merchandice will be sent when received, inspected, and
processed.
Thank you for shopping with us.
CANCELLATION POLICY:
A Cancellation fee will be applied for orders placed if the following
criteria are not met:
Cancellation arrangements must be made by phone or email with a company
representative. Cancellations must be made the same day the order was placed,
during business hours of 9:00am to 5:00pm EST
CANCELLATION FEE:
VISA / MASTERCARD - 3% OF TOTAL PURCHASE PRICE.
AMERICAN EXPRESS / DISCOVER - 4% OF TOTAL PURCHASE PRICE.
Any Additional questions, please contact us by e-mail or by phone. Email
us by clicking
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